Privacy Policy

This Privacy Policy covers the Refugee Youth Service UK CIC Website

The type of personal information we collect

We currently collect and process the following information:

  • Email addresses
  • Names and addresses
How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • Updates about Refugee Youth Service and our work

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information is your consent. You are able to remove your consent at any time. You can do this by contacting info@refugeeyouthservice.org or by clicking the ‘unsubscribe’ link at the bottom of the email.

How we store your personal information

Your information is securely stored using the Engaging Networks platform.

We keep email addresses for 2 years. After then we will seek re-consent of inactive email addresses, followed by deletion from the database. We will not share your personal information with any third party.

Your data protection rights

Under data protection law, you have rights including:

  • Your right of access – You have the right to ask us for copies of your personal information.
  • Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
  • Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
  • Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
  • Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.
  • Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
  • You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Please contact us at info@refugeeyouthservice.org if you wish to make a request.
How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at info@refugeeyouthservice.org. You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk